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Privacy Policy




The privacy of visitors to our websites is very important and we are committed to protecting it. This policy explains what we will do with your personal information.


When you first visit us and consent to our use of cookies in accordance with the terms of this policy, you give us permission to use cookies each time you visit our websites.




This document was created in compliance with the data protection law in force for Costa Rica (Law 8968 on the Protection of the Person against the processing of their personal data) and the general data protection regulation applicable to citizens of the European community (GDPR ).




The following types of personal information may be collected, stored, and used:


  • information about your computer, including your IP address, geographic location, browser type and version, and operating system;


  • information about your visits to and use of this website, including referral sources, length of visit, page views, and website navigation paths;


  • information you enter while using the services on our websites;


  • information that is generated while you use our websites, including when, how often and under what circumstances you use it;


  • information about anything related to your purchase, services you use or transactions you make through the website, including your name, address, telephone number, email address;


  • information contained in any communications you send to us via email or through our websites, including the content of the communication and metadata;


  • any other personal information you submit to us.


  • Before you disclose another person's personal information to us, you must first obtain that person's consent, both to the disclosure and to the processing of that personal information in accordance with this policy;




The personal information you submit to us through our websites will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following purposes:


  • provide services advertised through our websites;

  • send statements, invoices and payment reminders and collect data from you;

  • send commercial communications (not marketing);

  • send email notifications that you have specifically requested;

  • send an email newsletter, if you have requested it (you can tell us at any time if you do not want to continue subscribing to the newsletter);

  • send marketing communications related to our business, or the businesses of carefully selected third parties, that we think will be of interest to you, by post or where you have specifically agreed to this, by email or similar technologies (you can tell us at any time if you no longer wish to receive marketing communications);

  • give statistical information to third parties about our users (but those third parties will not be able to identify any individual user with that information):

  • respond to questions and complaints from you or about you related to our websites;

  • keep the website secure and prevent fraud;

  • verify compliance with the terms and conditions that govern the use of our websites (including the monitoring of private messages through the private messaging service of our websites); Y

  • other uses.

  • Your privacy settings may be used to limit the publication of our information on our websites and may be adjusted using privacy controls on the website.

  • Without your explicit consent we will not provide your personal information to any third party for their direct marketing or that of another third party.




We may disclose your personal information to any of our employees, officers, insurers, professional advisors, agents, vendors or contractors, as reasonably necessary for the purposes described in this policy.


We may disclose your personal information to any member of our group of companies (this includes subsidiaries, our group and all of its subsidiaries), as reasonably necessary for the purposes described in this policy.


We may disclose your personal information:


  • to the extent required by law;

  • in connection with any current or prospective legal proceedings;

  • to establish, exercise or defend our legal rights (including providing personal information to others for the purpose of fraud prevention and credit risk reduction);

  • to the buyer (or prospective buyer) of any business or asset that we are selling or contemplating selling; Y

  • to any person who we reasonably believe may apply to a court or other competent authority to request disclosure of that personal information, and that, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

  • Except as required by law, we will not provide your personal information to third parties.




The information we collect may be stored, processed and transferred between any of the countries in which we operate, in order to enable us to use the information in accordance with this policy.


The information we collect may be transferred to the following countries where we do not have data protection laws equivalent to those in force in Costa Rica or the European Economic Area: United States of America, Panama, Israel and India.


You explicitly consent to the transfers of personal information described in this section F.




This Section G sets forth our personal information retention policies and procedures, designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.


Personal information that we process for any purpose or purposes should not be stored for longer than is necessary for that purpose or purposes.

Without prejudice to article G-2, we will usually delete personal data that falls within the categories mentioned below on the date and time determined below:


  • personal data will be deleted after 5 years from the last update received.

  • Notwithstanding the other provisions of this section G, we will retain documents (including electronic documents) that contain personal data:

  • to the extent required by law;

  • if we believe the documents may be relevant to any current or prospective legal proceedings; Y

  • to establish, exercise or defend our legal rights (including providing personal information to others for the purpose of fraud prevention and credit risk reduction).




We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.


We will store all the personal information you give us on our secure servers (protected by password and intrusion prevention mechanisms).

All electronic financial transactions made through our websites will be protected by encryption technology.


You agree that the transmission of information over the Internet is inherently insecure and that we cannot guarantee the security of data sent over the Internet.




We may update this policy from time to time by posting a new version on our websites. You should occasionally check this page to ensure that you understand any changes to this policy. We may notify you of changes to this policy by email or through our website's private messaging system.




You may ask us to provide you with any personal information we hold about you; The delivery of said information will be subject to the following:


  • Coordinate an appointment with our legal partner, through our email;

  • The payment of a fee of 10 dollars of the United States of America or its equivalent in Costa Rican currency corresponding to the day of the request according to the Central Bank of Costa Rica and;

  • that you present appropriate evidence of your identity in person, and with a previously scheduled appointment, at the offices of our legal partner located in Costa Rica, San Jose, Guadalupe, Esquivel Bonilla, Transversal 45; Presenting the original and a copy of your identity card if you are a resident of Costa Rica or presenting the original along with a photocopy of your passport;

  • You must have an email address where the information will be sent within a period not exceeding 30 days.

  • We may retain personal information that you request from us to the extent permitted by law.


You can ask us at any time not to process your personal information for marketing purposes.


In practice, you will usually either explicitly consent in advance to our use of your personal information for marketing purposes, or we will give you the opportunity to opt out of the use of your personal information for marketing purposes.



Our websites include hyperlinks to, and information from, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.



Please let us know if the personal information we hold about you needs to be corrected or updated.



Our websites use cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent from a web server to a web browser and stored in the browser. The identifier is sent back to the server each time the browser requests a page from the server. Cookies can be "persistent" or "session". A persistent cookie will be stored by a web browser and will remain valid until its expiration date, unless the user deletes it before the expiration date. A session cookie will expire at the end of the user's session, when the browser is closed. Cookies typically do not contain any information that personally identifies the user but rather personal information that we store about you that can be linked to the information stored in and obtained from cookies.


The names of the cookies that we may use on our websites and the purposes for which they are used are specified below:

  • we use Google Analytics and Adwords on our websites to recognize a computer when a user: visits the website, improve the usability of the website, analyze the use of the website, administer the website, prevent fraud and improve the security of the website;

  • Most browsers allow you to refuse to accept cookies;

    • Blocking cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all the functions of your website.

  • You can also delete the cookies already stored on your computer;

    • Removing cookies will have a negative impact on the usability of many websites.


In case of doubts or queries, you can write to us

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